Delivery Deluxe: How do these new multi-resto delivery services fare?

Four delivery services aim to be your one-stop-delivery shop for your favorite restaurant food. Do they make the grade?


Life’s most basic necessities can be had with just a phone call or a mouse-click, your favorite food included. SPOT.ph road-tested four delivery services in Manila to bring our favorite resto food straight to our doors:


delivery_citydelivery

Citydelivery.ph
Delivery areas: Makati, Fort Bonifacio Global City, Ortigas Center, Mandaluyong, Greenhills and Eastwood City
How to order: Delivery hotline (87878) is open from 10:30 a.m. to 10:30 p.m. daily
Payment options: Cash
Minimum order: P500 plus 10% service charge

Citydelivery.ph’s clean and easy-to-use website lists more than 29 partner restaurants with downloadable menus for easy reference. With an option to order online by creating a user profile or calling the delivery hotline (87878), ordering your favorite resto food is quick and painless.

Downside: Delivery areas differ depending on the restaurant partners. Cravings for sugary sweets from Cupcakes by Sonja may have to be put on hold if you are not within the delivery areas of Taguig or Makati.

What we liked: Currently on soft launch, Citydelivery’s list of restaurant partners is impressive. They have frozen yogurt (I Love Berries!) and gelato spots (Gelatone) onboard. They also have a delivery order calculator and appetizing photos of the dishes so it’s easier to choose which goes into your virtual food cart.

Road-test results:
Time ordered:
11 a.m.
Time the food arrived:
12:40 p.m.

We ordered the old-fashioned way via telephone at 11 a.m. using the delivery hotline and spoke to a professional customer service representative who took in our special requests such as splitting the dishes two-way. She advised us of the estimated time of arrival (12:15 p.m.). Sadly, the orders came 1 hour and thirty-five minutes after the orders were placed (12:40 p.m.).



delivery_deliveryph

Delivery.ph
Delivery areas: Caloocan, Las Pinas, Makati, Malabon, Mandaluyong, Manila, marikina, Muntinlupa, Navotas, Paranaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela and Cainta, Rizal
How to order: Online, some restaurants have specific operating hours
Payment options: Cash
Minimum order: P300 plus 10% service charge

Describing the website as one’s "ultimate food portal," Delivery.ph wants food delivery to be as convenient and efficient as possible. Online since 2008, over 21 restaurants are listed by cuisine and location, and requires you to register for your own user profile.

Downside: For an "ultimate food portal," the restaurant selection is a bit limited. The listings include only two Italian restaurants in Manila, while the choices for Filipino food are mostly take-out places for barbeque.

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What we liked: Props to Delivery.ph’s instantaneous e-mail confirmation which appeared in our e-mail inbox less than a minute after the orders were sent through the Web.

Road-test Results:
Time ordered: 11:30 a.m
Time the food arrived: 12:05 p.m.

We placed the orders online and gave our contact details after picking out our orders. An e-mail confirmation and a call from a customer representative came after, ensuring that the food orders will be delivered in 30-45 minutes. Happily, the food arrived on time.



quickdeliveryph

Quickdelivery.ph
Delivery areas: Most areas in Metro Manila
How to order: Order online or call the delivery hotline (757-5555) from 10 a.m. to 10 p.m. daily. Select establishments deliver up to 12 midnight. You can also place advance orders to restaurants.
Payment options: Cash and credit card
Minimum order: P500 for food orders and P700 for alcohol deliveries plus 10% service charge

Quickdelivery.ph has over 15 restaurant partners, which includes Cantinetta, and the vegetarian resto, Corner Tree Café. You can search for a list of restaurants which deliver to the area where you are located, with downloadable menus for easier browsing. Quickdelivery.ph also accepts catering orders with 24 hours notice.

Downside: Delivery areas differ depending on the restaurant partners. Makati area dwellers have more options that those who are in the Commonwealth, Quezon City area.

What we liked: There is variety in Quickdelivery.ph’s restaurant partners, with vegetarian picks (Corner Tree Café), a good mix of Italian restos and specialty food such as Cacao for chocolates, and Ralph’s Wines and Spirits for the drinks and spirits you need for instant parties.

Road-test Results:
Time ordered:
11:30 a.m.
Time food arrived:
12:15 p.m.

We called their hotline and a polite albeit high-strung customer representative took our orders. No confirmation calls came after we placed our orders, but the food was delivered hot and fresh, sooner than we expected.



delivery_munchpunch

Munchpunch.com
Delivery areas: Most areas in Metro Manila
How to order: Online
Payment options: Cash and credit card
Minimum order: Varies for each restaurant

Powered by Citydelivery.ph, orders coursed though Munchpunch’s over 60 partner restaurants are taken care of by Citydelivery. ï¿½ Munchpunch will soon carry other delivery partners in the future.

Downside: Delivery areas differ depending on the restaurant partners, some restaurants can do cross-delivery but the minimum delivery is P1,000 and up, which is not indicated on the establishment page.

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What we liked: Munchpunch has over 60 restaurant partners, and has the most variety of restaurants.

Road-test Results:
Time ordered: 5:30 p.m. (Confirmation call from Citydelivery.ph)
Time food arrived: 6:15 p.m.

With munchpunch.com, it seems like it’s a hit and miss thing. With a simple process that involves giving your name, delivery address and contact number, you get a notification that you will receive a call within three minutes. The first time we tried to order, no call came. We were willing to try again and the next day, we received a call within 5 minutes with attempt number 2. We weren’t able to place an order because the customer service representative informed us of the cross-delivery policy.

Hopeful, we tried ordering again for a different restaurant. For attempt number 3, it took thirty minutes for Citydelivery.ph to call and ask us for our food orders. According to the customer service representative, the notice from munchpunch came only a few minutes ago and advised us to just contact Citydelivery.ph directly to avoid delays.

Quickdelivery.ph trumps the others for variety, service and efficiency. Since not all multi-restaurant services have all of the metro’s restaurants on their list just yet, hungry people may just opt to use the delivery hotlines for individual restaurants instead.


Main artwork by Warren Espejo.

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