PH call center jobs may be threatened by U.S. bill

GMA News Online reports that a newly-proposed law in the U.S. that aims to withdraw incentives from American firms that outsource their operations may threaten call center jobs in the Philippines and other countries.

GMA News Online reports that a newly-proposed law in the U.S.  that aims to withdraw incentives from American firms that outsource their operations may threaten call center jobs in the Philippines and other countries.

New York 1st District Rep. Tim Bishop introduced the U.S. Call Center and Consumer Protection Act, which seeks "to bar corporations that sent US call center jobs overseas from receiving federal grants and loans." Reps. Dave McKinley, Mike Michaud, and Gene Gree co-sponsored the bill.

 

Under the proposed law, overseas call center employees are also required "to disclose their location to US consumers and gives customers the right to be transferred to a US-based call center upon request."

 

The GMA News Online report noted: "The Philippines will likely bear the brunt of the proposed law as the country has surpassed India as the world's number one call center hub, according to a recent report on The New York Times. A large number of young Filipinos troop to call centers right after graduation due to lack other job opportunities, among other things."

 

The report also cited Ramon Magsaysay awardee Harish Hande-an Indian national-who had warned the Philippines against "a call center culture that produces ’glorified secretaries’ who have become pessimistic about their future."

 

GMA News Online said they are trying to contact "Philippine authorities" to comment on the issue.

 

For more on this story, log on to GMA News Online.

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