Sen. Miriam Santiago refiles bill ensuring call center workers’ union rights
Senator Miriam Defensor-Santiago’s proposed "Magna Carta for Call Center Workers" will enforce the right of night shift employees to stay in their employer’s premises until daybreak to ensure their safety.
Ernie Reyes of InterAksyon.com reports that Senator Miriam Defensor-Santiago has refiled the bill, "Magna Carta for Call Center Workers Act," after being alarmed by reports that business processing organizations (BPOs) discourage the formation of unions.
The report explained that the Magna Carta enforces the rights of call center employees to, among others, "organize and join labor organizations; a safe and healthy working environment; and the right for night shift employees to stay in their employer’s premises until daybreak to ensure their safety." The bill also orders the creation of BPO Help Desks in the national and regional offices of the Department of Labor and Employment to help inform BPO employees about filing complaints when their rights are violated. It was originally filed by Santiago in 2010.
Santiago said "it makes perfect sense that Congress should protect" the BPO industry given that it is expected to generate $16 billion and provide 720,000 jobs this year.
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