DILG chief's test call to the 911 hotline is an epic fail
Imagine what happens in an actual emergency situation.
(SPOT.ph) At some point in your life you have probably fallen victim to the runaround, which mostly happens when you call government agencies for inquiries and other important matters. On Thursday, July 21, even Department of Interior and Local Government Secretary Mike Sueno was not spared from the unfortunate experience during a live testing of the 911 emergency hotline with the media.
The operator connected Sueno to the Baler Police Station 2 where he was supposed to request for a mock police rescue but was instead given the runaround, GMA News reported.
“Hello, sir? Ay sir tawag na lang po kayo sa number na ibibigay ko,” the desk officer told the Secretary.
Embarrassed and irritated, the operator told the desk officer that it was the Interior Secretary who was asking for assistance at the National Telecommunications Commission.
“Hello ma’am, magpaparesponde sila diyan sa [National Telecommunications Commission] NTC. Si Secretary ng DILG 'yong kausap niyo sa kabilang linya,” he said.
Two police officers responded after 10 minutes. This was followed by another two officers who went to the National Power Corporation instead of the NTC in an apparent miscommunication.
All responders were late based on Davao City’s expected response time of a maximum of five minutes which left Sueno unhappy.
“Kung titignan mo kanina parang pinapasa pasa pa tayo. So we will educate them,” Sueno said.
President Rodrigo Duterte earlier promised Davao City’s 911 emergency hotline to be up and running in the whole country to help address public concerns starting August 1.