UPDATED: Here's How to Check If You Really Have Free Data This Month
Some users noticed that their data allocation doubled over the weekend.
(SPOT.ph) With the imposed enhanced community quarantine, most of us are consuming our mobile data until the last drop just to be able to work from home, attend online meetings, and binge-watch on streaming apps. Naturally, there are postpaid users who'd rather not go over their data allocation, so discounts, promos, and any other form of free data are always welcome. Over the weekend, several Globe subscribers reported that their data allocation doubled or tripled, not knowing if it was a gift from the ECQ gods or just some plain ol' system glitch.
Globe postpaid users can check their data allocation through the GlobeOne mobile app. A yellow rubber duckie gives a visual indicator if you're over your monthly limit, represented as a glass of water. The app also shows the breakdown of your monthly postpaid plan.
There has been no official statement issued by Globe as of writing. A call to their customer service hotline gave us the information that it is an error. Here's what you can do: call the hotline: (02) 7730 1000, between 9 a.m. and 6 p.m.; and have this incident documented with a reference number just in case you get charged double or triple on your next bill. It may take a while before someone picks up, but patience is key.
UPDATE (April 29, 10 a.m.): Globe sent out a text message to their postpaid subscribers, saying: "On April 24, we made system enhancements which inadvertently added more data on top of your usual monthly data pack. If you were among those affected, we apologize for the confusion this might have caused. We are working on bringing back your main data pack soonest. Rest assured you will not be charged in case you were able to use the extra data. We'll update you once this has been resolved."
Main photo by Pexels from Pixabay