Took a Lot of Grab Rides in 2019? Here's How to Claim Your Reimbursement

Grab Philippines was ordered to disburse P6.25 million to GrabCar passengers.

disbursement for Grab
PHOTO BY Grab Philippines

(SPOT.ph) GrabCar riders in Metro Manila may just get some extra cash in their accounts this February. In a statement released on February 4, Grab Philippines will disburse P6.25 million to selected GrabCar passengers who used the service from August 11 to October 31, 2019. This directive comes from the Philippine Competition Commission, who found pricing issues in the ride-hailing app's transactions during the aforementioned time frame. Grab remains firm that they have "[remained] compliant with the fare matrix of the Land Transportation Franchising and Regulatory Board." On their site, they explained that the "surge fares resulted in a breach of the maximum pricing threshold set by the [Philippine Competition Commission] PCC" due to "the lack of GrabCar supply."

For every GrabCar fare of P488 paid from August 11 to October 31, 2019, a GrabCar passenger will be eligible for a one-peso disbursement through the GrabRewards Catalogue within the app. Just make sure that you have activated GrabPay to be able to get the reimbursement on February 9. Recipients who have not yet completed the validation process are required to do so prior to redemption, the statement pointed out.

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Grab Philippines enumerated the steps in claiming the disbursement for Grab Rides:

Grab users with Premium Wallet

  1. User receives communication about the disbursement.
  2. Check the My Rewards catalog.
  3. Open reward and click on "Redeem Now."
  4. Refund is added to GrabPay wallet.

Grab users with Basic Wallet

  1. User receives communication about the disbursement.
  2. Check the My Rewards catalog.
  3. Open reward and click on "Redeem Now."
  4. Complete the KYC process as per Bangko Sentral ng Pilipinas regulations.
  5. Refund is added to GrabPay wallet.

Grab Philippines also issued reimbursements as mandated by the Philippine Competition Commission on December 31, 2019. This was after the government agency ordered the ride-sharing company to disburse P14.15 million and P5.05 million to customers.

For more information, visit Grab Philippines' website.

UPDATE (February 5, 11:30 a.m.): The original headline "Took a Lot of Grab Rides in 2019? Here's How to Claim Your Refund" was changed to "Took a Lot of Grab Rides in 2019? Here's How to Claim Your Reimbursement" after a clarification from Grab Philippines' Communications and Public Relations that "calling it a refund is inaccurate and it alludes to the idea that we overcharged—which is not."

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On their website, Grab Philippines reiterated that "Grab did not overcharge its passengers and its fares remain compliant with the fare matrix of the LTFRB—Grab’s fare regulator." Grab explained that they incurred pricing violations because of "surge fares [that] resulted in a breach of the maximum pricing threshold set by the PCC."

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