Good to Know: foodpanda Has Its Riders Covered
You won’t find any canceled order horror stories here.
If there’s any single demand that skyrocketed during the quarantine, it was for deliveries. Food deliveries, to be precise. But unfortunately for many of the riders making said deliveries, this demand came with a steady rise in order cancellations and no-show customers—heartlessly leaving many riders with no choice but to foot the bill themselves in a time where everyone’s working harder just to get by.
There have been a lot of these stories circulating online—and it’s become enough of a problem that House Bill No. 6958, or the Food and Grocery Delivery Services Protection Act, was filed to hunt down and punish any bogus customers.
However, you won’t find any of these canceled order horror stories from food delivery app foodpanda, which definitely has its riders covered from top to bottom.
For one thing, foodpanda riders are never expected to shell out any money—meaning that they don’t pay for the canceled orders that do inevitably come up. The company itself shoulders these expenses, and they’ve made this clear: That’s the way it’s always been, and that’s how it’ll stay.
And when it comes to its riders, foodpanda doesn’t just stop there. It also makes sure that every rider has everything he or she needs to do their job as best as they can. To make sure that they can always stay connected, for example, the food delivery app partnered up with telecommunications providers Globe, PLDT-Smart, and Cherry Prepaid for exclusive deals to help its riders save up on their data consumption and communications expenses.
And if in the very unfortunate event that a rider gets into an accident, foodpanda has their insurance covered through its partnership with insurance company Manulife and Cebuana Lhuillier.
Preventing accidents, of course, begins with making sure every rider is prepared even before they hit the road. As soon as they join the food delivery app, each and every foodpanda rider is given intensive training on protocol to ensure the highest level of service and safety.
Along those same lines, foodpanda riders have also been thoroughly trained in new practices such as contactless delivery to ensure their wellbeing, as well as those of customers. Said precautions are established by foodpanda's dedicated committee in charge of implementing measures in the age of COVID-19, guided by World Health Organization recommendations.
And rain or shine, foodpanda makes sure to provide all of its riders weather gear for the season. For the coming rains, the delivery app is already distributing ponchos and facemasks for their safety and wellbeing.
That said, you can be sure that the foodpanda rider delivering your favorite food and groceries is enjoying not just the job, but all the perks and benefits that come with it. This National Heroes Month, they're definitely being treated like the heroes they are in these times. After all, not all heroes wear capes—some of them wear pink. foodpanda has definitely got them covered.