Your Travel Refund Can Now Be Used Until 2023
Cebu Pacific passengers may cancel flights until November 30.
(SPOT.ph) As early as January, air travel has been disrupted because of the global COVID-19 pandemic. Passengers have been either voluntarily postponing or rebooking their upcoming flights or filling out refund forms. For ticket-holders of Cebu Pacific flights until November 30, you have the option of converting the full cost of your fare in a virtual wallet called Travel Funds. This can be used to pay for bookings within two years for flights in the next 12 months, which means you can use it for air travel as far as 2023.
Initially, the Travel Fund can be used as payment within 180 days for future bookings as far as 12 months out. Eventually, it was given a validity of 12 months for flights within another year. Now, the virtual wallet is valid for 24 months. For example, you want to cancel your flight on November 30. You can convert the cost into a Travel Fund, and use it on November 30, 2022 to book a flight for November 30, 2023.
In addition, ticket-holders for flights until November 30 can avail of unlimited rebooking with waived change fees. Travel period is only within one year, and the fare difference still applies.
In a virtual press briefing, Cebu Pacific's Vice President for Marketing and Distribution Candice Iyog explained the airline's safety protocol amid the pandemic. This includes the use of hospital-grade High Efficiency Particulate Air filters to make sure that clean air is circulated every three minutes, contactless check-in and boarding, and extensive disinfection after every flight. Cebu Pacific's staff are also required to undergo rapid antibody testing before their shift and to wear protective gears while aboard.
When asked if these extra measures will affect Cebu Pacific's ticket pricing, Iyog said, "We are a low-cost carrier. It is part of our DNA that our costs are low." She also added that their Piso Fare promo in June had a 70% turnout, proving that people are still optimistic and excited about travel.
Main photo courtesy of Cebu Pacific