Clogged Drainage or Illegal Parking? Here’s How to Get the QC Government to Fix It
Report neighborhood issues from your phone, then track what happens next.
Published on May 21, 2026
(SPOT.ph) Every day, we walk or drive past all sorts of minor neighborhood eyesores: a car casually blocking an entire lane, a busted streetlight, or an overflowing trash bin spilling onto the sidewalk. Our usual response is often an angry tweet or a rant to co-workers before eventually accepting that the pothole is just a permanent part of life now. But if you happen to spot these inconveniences in Quezon City, you can channel that rage into actual civic action.
The city government has just rolled out QC iReport on the QC e-Services portal, which lets you report neighborhood problems like busted streetlights, clogged drainage, illegal parking or structures, potholes, uncollected residential garbage, illegal gambling, and businesses operating without a permit. Once submitted, the complaint is routed to the department in charge for verification and action.
That’s right: no time-consuming forms or account sign-ups required. It only takes a few minutes, with everything done straight from your phone. Plus, because the system is trackable, you can actually watch the status of your report as the city fixes the problem in real time.
How to report a community issue on QC e-Services
If you spot any of those issues on your daily commute, here is how you can file your own report:
Open QC e-Services: Log in to the official website or the QCitizen mobile app via iOS or Android. If you don’t have a registered account, you can easily access the platform by logging in as a Guest.
Initiate the report: Once you’re in, scroll down and click on the File a Report option to open the QC iReport page.
Pin the location: Use the digital map to drop a pin exactly where the incident is happening. This lets the team know exactly where to go without getting lost or wasting time.
Identify the problem: Select the specific incident type from the dropdown menu and type out a brief description.
Upload photos: Attach supporting photos of the issue. A clear snapshot helps the department assess the situation faster.
Submit and track: Hit submit. As soon as you click, your report is routed to the responsible department for verification. You can also instantly track its progress on your phone.
What's great about this service is that you’ll be able to see when your report has been officially received. When the status flips to “In Process,” that means the city is actively fixing the problem. As of writing, the page shows 124 incidents reported in the last seven days, with 14 resolved.
Even passersby can easily file a report. If you're using the guest login, the system will simply ask for your email address to send a quick one-time verification code. This code serves as your temporary password, allowing you to report and keep tabs on your complaint, even without an account.
“A beautiful city begins with active citizens,” Quezon City Mayor Joy Belmonte said. “This is your chance to engage with the city government, to help the city government, and to be a partner of the city government towards a better city. Mag tulungan tayo.”
Also Read: This Gen Z Spends His Free Time Cleaning Public Spaces in the PH, Because Why Not?
Celia Nachura writes to pay for plane tickets, tennis classes, and a pile of books she’ll never have the time to read. She is also the emotional support human to two dogs, Daisy and Nacho.