PNP to send "mystery clients" to police stations to gauge cops’ performance in handling complaints

Well, it’s not such a "mystery" anymore.

Julliane Love De Jesus of reports that the Philippine National Police (PNP) is set to deploy  "mystery clients" who will file complaints in several police stations nationwide in order to assess the policemen's  performance.


According to the report, "the job of the 'mystery clients' is to check the behavior of policemen and to monitor if they are present in their designated police station to fulfill their duty." The clients can report to the PNP any failure on the cops' part to do their task.


Senior Superintendent Nestor Quinsay Jr., director of the PNP Police Community Relations Group, said erring personnel may be relieved if they fail to act on the complaint lodged by the client after being informed about it. He added that the purpose of initiative is to "ensure the integrity of the police force in the entire Philippines."


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