Cebu Pacific waives rebooking fees for sick boy barred by staff from boarding a plane due to a "defective" passport

Netizens are suggesting that Mark Rotanel should be fired for what he did.

Inquirer.net reports that Cebu Pacific has made up for one of its managers’  failure to allow a sick child in need of an operation abroad to board a plane by rebooking the aggrieved family's flight free of charge and offering all the necessary assistance so they can push through with their trip.

 

According to the report, which was based on the airline company's statement posted on Monday (March 17), Cebu Pacific expressed regret over the Saturday (March 15) incident and vowed to investigate it. The incident was publicized after a certain Richell de Guzman posted on Facebook that she saw airline ground staff member Mark Rotanel declining to let a 12-year-old boy board the plane bound for Vietnam because his passport was defective. The child "was supposed to be operated [there] the next day to treat his hollowed chest."

 

The mother, identified as Regin De Guzman Palileo, has filed a complaint over the incident with the Manila International Airport Authority-Customer Relations Center. The Department of Foreign Affairs, meanwhile, issued the boy a temporary passport (green) so he can proceed with his trip. The family left the country on Sunday (March 16).


For more on this story, log on to Inquirer.net.

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