You Need to Claim Your Grab Refund If You Haven't Yet

Grab urged users Tuesday to claim their rebates after authorities ordered the ride-hailing app to release the refunds immediately as penalty for "unreasonable" fares.

Refunds will be made via GrabPay wallet, the disbursement mechanism agreed upon by Philippine Competition Commission and Grab, said Booey Bonifacio, head of Grab Philippines' public affairs. It requires additional steps to claim, which could be the reason why some Grab users have yet to avail of it, she said.

According to PCC, the country's anti-monopoly watchdog, Grab has yet to release the remaining P19.3 million of the total P25.45 million penalty for violating a price commitment that stemmed from its takeover of Uber in 2018. That's about P4 per passenger, Bonifacio told TeleRadyo.

"Only 21% have redeemed their PCC rebates so ito 'yung mga tina-try naming solusyunan together with the PCC," said Bonifacio.

Here's how to claim the rebate:

Who are eligible for the rebate?


Passengers who booked GrabCar rides from February to May and May to August in 2019 are eligible for the rebate. To check, go to your account, click rewards, and check if there's a "PCC rebate" reward.

"'Pag nakita mo ang PCC rebate sa Grab rewards section mo, then you have to click redeem para ma-credit 'yun sa GrabPay wallet mo."

What are the additional steps needed to claim it?

You first need to activate your Grab Wallet, said Bonifacio.

"Pursuant to BSP regulations, kailangan po muna natin mag-KYC or 'know your customer'. Ito po 'yung pag-submit ng information to verify ito 'yung identity natin so 'yun po siguro isang reason kung bakit hindi po makuha 'yung credits."

Until when can users claim the rebate?

The PCC gave Grab until April 22 to refund the amount to passengers. Bonifacio said Grab users can claim it anytime since it has disbursed the credits after PCC ordered the refunds in 2019.

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"As agreed also with PCC, 'yung effectivity n'ya is until Feb. 2030 and then we also committed if hindi pa rin siya ma-claim by 2030 then we would still extend the validity of those rebates."


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