GCash has barred over 900,000 users suspected of fraud from January to March this year through its joint efforts with authorities as it ramps up app security and fraud management to better protect customers.
GCash is working with the National Bureau of Investigation (NBI) and the Philippine National Police (PNP) in its crackdown against fraudsters to fight online scam.
With its #GCheckMuna campaign, GCash customers are empowered to protect themselves and become more vigilant in the face of fraud.
"GCash has been providing invaluable service to Filipinos, especially during the pandemic. It is crucial that we work together to protect the platform against fraud. As we continue to bolster our security system, we are also counting on the support of our customers and ask that they be vigilant against online scam," said GCash President and CEO Martha Sazon.
How to Protect Your GCash Accounts
Never share your MPIN or one-time password (OTP).
Scammers often pose as a GCash representative or a friend to trick you into giving your OTP. Remember that your MPIN or OTP are only for you.
Only do GCash-related activity inside the app.
Some scammers use similar-looking phishing sites to ask customers to verify or log-in. Beware of this scamming scheme! When asked to verify or log-in, only do so on the GCash app.
Be careful who you transact with.
Before making any online transaction, be sure to research and read reviews on the product you're buying and who you're buying it from.
Only go to official GCash channels.
For all concerns, go to the GCash Help Center. For your safety, never post your inquiries on social media. GCash will never send any personal message to address concerns.
GCash also encourages users to report fraud through Chat with Gigi, the newest beta chatbot. Reported fake pages are taken down within 24 hours.
To make sure that cybercriminals are monitored, caught and apprehended, GCash also works closely with the NBI-Cybercrime Division and the Philippine National Police Anti-Cybercrime Group (PNP ACG) in preventing scams and other illegal activities and apprehending any guilty parties. Likewise, GCash also ensures strict compliance with the guidance of the Bangko Sentral ng Pilipinas and the Anti-Money Laundering Council to ensure the safety and security of customers.
For fraud concerns, visit the Help Center at help.gcash.com.