GUIDE: How to Report Power Outages to Meralco

Typhoon Karding (international name: Noru) swept parts of Luzon on Sunday as it transformed to become one of the strongest storms to hit the country this year, inundating communities and causing power outages in many areas.

While power interruptions are commonplace during the rainy season, consumers can help immediately restore electricity in their community by promptly reporting outages to their respective distributors.

If you are living in Metro Manila, Rizal, Cavite, Bulacan, and other areas covered by Meralco here's what you can do to help restore power.

Reporting power outages via Meralco app

Meralco has made it easier for customers to view and report power outages through their mobile app, which is available for both Android and iOS users.

To report a power outage:

1. Open the Meralco app and tap "Outages and Incidents" found in the menu on the upper left corner of the screen, then tap "View/Report Outages". An interactive map will then appear showing the areas with planned and unplanned outages.
2. Tap the arrow on the left-hand corner of the screen to report an outage. The app will ask if you are reporting an outage for your own Meralco customer service number or for another service.
3. Describe the power outage by indicating if there is no power in your house or building only, or if it's the entire street or block. You can also state if the problem is just unstable power, a streetlight concern, or a safety concern. Upload a photo of the issue if you have it.
4. On the next page, input the location of the power outage. If you are reporting for your own service, your customer service number will display automatically, otherwise, you can indicate the address. You may also type in the landmarks/directions to better locate your concern, or point it in a map.
5. On the last page, input your contact information so Meralco personnel can find you during the repair. Indicate also how you want to receive updates related to your report -- either through SMS or email. Tap "Submit".

Reporting power outages via Meralco website

If you prefer to report a power outage through the Meralco website, you may do so by visiting this link.

The process of reporting a power outage through the website is the same as through the app. 

Reporting power outages through text

Meralco customers can also report power outages by texting through their dedicated hotlines:

• 0920 971 6211 (for Smart subscribers)
• 0917 551 6211 (for Globe subscribers)

Power outage reports may also be coursed through Meralco's Facebook page via chat or through Twitter.