Chicken wing chain Frankie's said late Tuesday it would retrain staff and temporarily close its store in BGC where staff members were accused of heckling supporters of presidential candidate Leni Robredo.
The BGC Crossroads staff will undergo "comprehensive sensitivity and core values" training, management said, adding the rest of its workers would follow. The branch will be closed March 23 to 24.
"We have made mistakes in the past and we are truly sincere and committed to learning from them. We continue to ask for your empathy and understanding," Frankie's said.
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Frankie's had acknowledged a viral Facebook post where diners wearing pink, who had just come from Robredo's Pasig City rally in the evening of March 21, were jeered with "BBM" by a staffer, an apparent supporter of presidential candidate Bongbong Marcos.
Management apologized to the customers "on the spot" after reviewing what happened based on CCTV footage, Frankie's said.
"Frankie’s as an organization would like to reiterate that the views of individual team members do not reflect the views of our entire company. We have many hardworking and kind people with diverse beliefs and perspectives," the reastaurant said.
"We acknowledge, however, that we are responsible for the actions of each member of our team," it said.