Unnecessary Task? Chowking Responds After Viral Employee House-to-House

(SPOT.ph) When is going the extra mile for a job deemed unnecessary? A recent viral clip has people asking this question. 

It's fairly common for service crew to seek out potential customers passing right by the storefront, but one employee at the Chowking branch in SM City Davao was seen walking around the Ecoland neighborhood in late November in order to meet her daily sales quota of P6,000—even if it meant pulling money out of her own pocket.

Captured on video, an employee was seen knocking door-to-door in hopes that a few residents would buy from Chowking, adding to that, she wasn’t even on a bike or motorcycle. She was on foot. The person taking the video asked how will delivery work if she opts for a halo-halo since it might melt under the heat, to which the employee explained she will ride a jeep or tricycle using her own money to make sure the dessert arrives on time.

Asked why she was going around like this, she explained that the service crew is tasked with finding ways to increase sales since the fast-food chain has not been performing well. It took her over an hour to return to the house with the orders.

@cabralmaria__ lets do better, and treat are servers fairly! #davao #fastfood ♬ original sound - maria cabral <3

The crew then revealed she has only reached P2,000 out of her P6,000 sales quota for that day at the time the video was taken.

The TikTok video was reposted on X (formerly Twitter) on November 25, and has since racked up over five million views as of writing. Over on TikTok, the original poster has been receiving backlash for putting the crew's employment at risk for uploading the clip.

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Chowking responds to the viral video of employee

Chowking issued a statement on November 26 in response to the situation, assuring the public that the employee in the viral video is still employed with Chowking amid rumors of her dismissal.

“We assure our customers and the public that we are treating this matter seriously. As such, we have asked the store to place the said activity on hold while the guidelines to ensure compliance with our standards are undergoing review. Further, the concerned team member continues to be a valued member of the store,” Chowking said in a statement.

It's worth noting that the controversy isn’t just limited to Chowking. This incident has prompted a broader conversation about similar practices in other major fast food chains. Inviting potential customers in might be common, but using personal funds for transportation expenses is where most seem to draw the line.

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