Microsoft Outage Impacts Local Airline and Bank Services
Don't be surprised if you lose access to some online services.
(SPOT.ph) Although some desk job employees might see the recent Blue Screen of Death (BSOD) errors on Microsoft Windows-powered laptops as an unexpected ticket to an early weekend, the situation casts a far wider shadow with serious implications for major service providers in the Philippines.
The latest update from cybersecurity company CrowdStrike seems to have compatibility issues with certain Windows configurations, resulting in the system error that many users are now facing.
Because of this, local airline and banking sectors are experiencing notable slowdowns in services. Fortunately, international flights at the Ninoy Aquino International Airport (NAIA) have not been impacted, with the Manila International Airport Authority (MIAA) confirming in a statement, "As of 1600H, international carriers at NAIA remain unaffected." We can't say the same for the departure area, which is currently packed with frustrated travelers.
That said, expect some form of disruption today, July 19.
Also read: What's Happening to Microsoft-Powered Laptops Right Now?
Companies hit by Microsoft's blue screen
Metrobank
As of 4:30 p.m., Metrobank has reported slowdowns and temporary unavailability of some online banking services. However, ATMs and Cash Accept Machines remain operational, allowing customers to withdraw and deposit funds as usual.
"We are closely monitoring the situation and will resume normal operations for the affected services as soon as possible. Thank you for your understanding," Metrobank said. For additional support, customers can visit branches or contact the customer service hotline at 88-700-700.
Landbank of the Philippines
Landbank's ATM services and Mobile Banking Applications are operational nationwide. As of 4:30 p.m., all Landbank digital channels are also back online.
Earlier today, Landbank customers faced intermittent access to certain digital channels.
Cebu Pacific
Cebu Pacific experienced system downtime that began at around 3:00 p.m. This issue has necessitated a switch to manual processing for some operations, potentially causing delays in flight schedules.
"We are tirelessly working with our teams to minimize disruptions and will continue to update our passengers as we make progress. We thank you for your patience during this time," Cebu Pacific said.
AirAsia Philippines
AirAsia is currently facing check-in delays with its AirAsia MOVE app since the global Microsoft outage has impacted its technology partner, Navitaire. The outage has led to unexpected reboots of essential systems, causing disruptions in regular operations.
“A global outage affecting Microsoft services has been confirmed by our partner, Navitaire. This outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes and navigating the AirAsia MOVE app,” AirAsia Head of Communications Steve Dailisan told Rappler.