Heads Up, Postpaid Users: Globe Will Soon Charge Late Payment Fees

(SPOT.ph) Globe will begin enforcing late payment fees for postpaid users on December 1. As the telco began sending out notices this week, the fee has already been questioned by several in government.

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Globe late payment fees start December 2023

Globe notified clients through text stating "a P50 fee will be charged to your account for payments made after your due date." This is applicable for Mobile Postpaid, Platinum, and Globe At Home Postpaid account holders.

If the due date falls on a holiday, it is best to pay before then they clarified in a statement. "We encourage you to pay on time to keep your services active," said the text.

The fee is "not a new fee" said Globe in a statement. According to them, the fee "has been part of the Globe subscription with its customers."

“For the longest time, Globe had deferred charging the late payment fee even
though this is included in the terms and conditions of our postpaid subscription
agreement. With today's business environment when other sectors and even the
government are charging late payment fees, an example is the LTO, we believe that
the telco sector may follow suit. In our case, only postpaid customers who comprise
less than 5% of our total mobile customer base will be charged,” said Darius Delgado, Vice President and Head of Consumer Mobile Business of Globe.

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Globe late payment fees questioned by partylists

At least two partylist heads have issued statements urging Globe to scrap the late-payment fee. Both pointed to the lack of refunds from telcos, and the burden of an automatic fee on the people.

"I think that Globe should be considerate to their subscribers and scrap this fee. Ayusin din nila ang serbisyo nila kesa puro kita at tubo ang inuuna," said Bayan Muna chairman Neri Colmenares.

"Why is it that when there are disruptions in Globe's signal or services, for days at times, wala man lang bawas sa monthly fee ng subscribers but now they are asking automatic P50 for late payment?" he added. The party-list chairman added that the telcos, Globe and Smart, have still not answered for the petition they filed with the Supreme Court for overcharging for load.

"Kapag sila pumapalpak at madalas itong mangyari ay sorry na lang pero kapag subscriber ang mahuhuli ng konti sa bayad ay may multa agad," said House Deputy Minority leader and ACT Teachers partylist Rep. France Castro in their own statement.

"Sana ay pakinggan ng Globe ang panawagang ito ng mga subscribers nila at para di na rin gumaya ang iba pang telcos. Kapag ito ang mangyari ay malamang na imbestigahan namin ito sa Kongreso."